Domestic Shipping Policy
Processing time
All products listed on the online catalog are made-to-order. Products from the online catalog orders will take around 2 to 6 weeks to process and dispatch, depending on the volume of the order. Orders are not delivered on Sundays and public holidays. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Delivery for digital downloads is instant regardless of your location. The download link and instructions will be emailed to you immediately after your purchase.
Shipping rates & delivery estimates
| Shipping Method | Estimated Delivery Time | Shipping Cost | Delivery Timing | Remarks |
|---|---|---|---|---|
| Local Courier | 3 - 5 business days after dispatch | $5 (free for orders above $50) | 9am to 9pm (Mondays to Saturdays except public holidays for residential addresses) 9am to 5pm (Mondays to Fridays except public holidays for commercial addresses) | Delivery delays can occasionally occur. |
International Shipping Policy
We provide shipping to US, UK, Canada, Australia, and New Zealand.
Processing time
All products listed on the online catalog are made-to-order. Products from the online catalog orders will take around 2 to 6 weeks to process and dispatch, depending on the volume of the order. Orders are not delivered on Sundays and public holidays. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Delivery for digital downloads is instant regardless of your location. The download link and instructions will be emailed to you immediately after your purchase.
| Shipping Method | Estimated Delivery Time | Shipping Cost | Delivery Timing | Remarks |
|---|---|---|---|---|
| DHL Express | 1 - 6 business days after dispatch | The cost varies across each country and will be calculated upon checkout. An insurance option is available during payment. | Subject to the operating timing of your local courier. | Delivery delays can occasionally occur. |
Delivery Timing
There is no fixed time for delivery. It can occur at any time of the day.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Payment Information
Major credit cards, Google Pay, Apple Pay, Alipay and Paypal are accepted.
